This comprehensive course equips professionals with the knowledge and tools to implement a process-driven approach within organizations, fostering efficiency, collaboration, and sustainable growth. Designed for managers, operations specialists, and organizational leaders, the curriculum bridges theory with practical application, covering core concepts such as process classification, end-to-end workflows, value chain analysis, and modern methodologies like BPM, Lean, and Six Sigma.
1. Understand the process approach and its significance in organizational efficiency and effectiveness.
2. Learn to classify processes (e.g., core, support, management) and align them with organizational goals.
3. Apply process technologies (e.g., automation tools, workflow systems) to optimize operations.
4. Grasp foundational organizational concepts and their relationship to process design and governance.
5. Design and manage end-to-end processes that span departments to enhance cross-functional collaboration.
6. Compare and contrast process management approaches (e.g., BPM, Lean, Six Sigma) for continuous improvement.
7. Develop a methodology to build organizational processes by analyzing value chains and eliminating redundancies.
Module 1: Process approach: the concept of implementation in the organization
Module 2: Process Classification
Module 3: Process Technology
Module 4: Organization concept
Module 5: End-to-End Processes
Module 6: Process Management Approaches
Module 7: BMethodology for building a system of organization processes based on the analysis of value chains
Палевская Светлана Александровна
Павлова Ольга Николаевна
Гуленко Ольга Николаевна
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